The first 18 months of the COVID pandemic had a profound impact on the TechUnwreck business in both positive and negative ways.
Most of our Chromebook hardware repairs take 7-10 days. The one exception are motherboard repairs. These generally take 10-20 days to fix because of the extensive work and expertise required.
We have to invest time and shipping expenses for every device we examine. We do not have a diagnostic fee, but we are now charging a processing fee of $10 for any device that has not include a proper customer diagnostic sheet or does not need a repair.
We ask you to fill out a 5-second diagnostic slip for each device you send in. This slip lists the most common repairs we do (with an option for "other"). Check the one that applies to your device and place it in the protective foam sleeve with the device.
We've standardized most of our prices after several years of ad hoc Chromebook repair pricing. This was due to the huge variety in repairs, Chromebook models, and the constant influx of new devices. This new pricing is competitive and much simpler.
For schools doing in-house repairs, ordering Chromebook parts can be a challenge. You can order from manufacturers, 3rd party wholesalers, eBay, or overseas. This article examines some of the advantages & disadvantages of each option.
A lot of schools still purchase insurance for student Chromebooks. This is a mistake. It is much more cost effective and, often, easier & faster to skip the insurance and just repair devices as they break.
No one would sell insurance if it was a good deal. With car or health insurance an individual may "win" but when buying insurance for a fleet of devices (like Chromebooks or iPads), it's a guaranteed loss for the school (or business) that purchases it.
Jet City Device Repair (founded in 2008) has been fixing devices for schools & businesses since 2013. Now introduction the new brand for that nationwide, mail-in repair solution: TechUnwreck.