Repair Process

• How long do repairs take?

  We strive to get devices fixed in 7-10 business days after receiving them. A few things can make this time shorter or longer: how many devices you're sending, how many devices other customers are sending, the time of year, parts availability, and a number of other factors. You also have to add in shipping time to know exactly how long you'll be without your devices.
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• How much do repairs cost?

  This depends on the type of device and repair needed. That said, we offer one of the best values in the industry. Our years of work developing an overseas & domestic supply chain provides the following benefits:
  
  

  • Parts in stock. Multiple suppliers from around the globe help us keep most parts in stock.
  • Quality parts. Our vendors have proven themselves over years; however, if they start struggling, we have alternatives in place.
  • Lower costs. Buying in bulk helps us keep parts' cost low. This translates to a better price for you.

  That said, we are very transparent in our pricing. Simply find your repair in our system and you'll see the price we charge. Don't see the device you're looking for? Use the orange "Contact Us" button on the bottom to give us a shout.
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• I don't see the repair(s) I need in your system?

  There are hundreds of different iPads, Chromebooks, MacBooks, Windows laptops, and other devices out there. We can fix almost all of them but don't necessarily have every device and every repair listed on our site. If you can't find the repair you need, just give us a shout and we will investigate. The odds are very high that we'll be able to help.
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• Do you do motherboard repairs?

  Yes & no. It depends on the motherboard and it depends what's wrong with it. We have about a 70% success rate on mainboard repairs, however, the process takes a lot longer than our other repairs for several reasons:
  
  

  1. The diagnostic takes longer. We usually start by checking the battery, charge ports, and a few other things. This takes time.
  2. The repair takes longer. The actual repair process also takes longer. We have to first find the part of the motherboard that's damaged and then due the necessary soldering.
  3. The equipment is expensive. This means we have a limited number of workstations where the work can be done.
  4. Few technicians can do this. The level of expertise needed to do this work means we just have fewer people that can do this work.
  5. The sheer number of motherboard repairs. On average, about 20% of all the devices we are sent fall into this category. Combined with the previous 4 challenges, it simply means that mainboards take longer to repair.

  The current timeline for a motherboard repair from the time we receive it until it's fixed and mailed out is about 3-4 weeks.
  
  Lastly, due to the nature of motherboard repairs, we offer a 180 day warranty instead of our normal lifetime warranty.
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• Do you charge a diagnostic fee?

  No. Our policy is that if we can't fix your device,  you shouldn't have to pay.
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• What if you can't fix my device?

  In this case we'll put it back together, update the repair in our system to "Unfixable", and return it to you with the devices we can fix. There is no charge for a device that we can't fix.
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• What is your device repair warranty?

  We have a lifetime guarantee on the parts and workmanship for most repair we do. The only exceptions are water damaged devices (no warranty), battery replacements (12 months), and motherboard repairs (6 months). For all other repairs, if something goes wrong with the part or workmanship we will repair it again for free.
  
  Note: this does not apply to new damage, so if it gets broken again it will void the warranty.
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• Why is your battery warranty only 12 months?

  The reason is physics. A lithium ion battery has a limited lifespan. How long that lifespan is depends a lot on usage but in general, they start to degrade after about a year and have significant degradation after 18-24 months. That means a perfectly fine battery will start to underperform a brand new battery in about a year. Hence our 1-year warranty.
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• Why do you only warranty motherboard repairs for 6 months?

  The biggest problem with motherboard repairs is that there are a lot of unrelated components on a motherboard. For example, the wifi chip set is not related to the power management components. That means we could replace the wifi chips on a motherboard and a year later the power management may fail for completely different reasons. So while both are located on the motherboard, we wouldn't warranty both.
  
  Another issue with motherboard repairs is it can be hard to tell when new damage is inflicted on the device. For example, if we fix the power management system and then someone plugs the device into an unauthorized charger and blows the circuits again, this wouldn't be covered by our warranty (we don't cover new damage). However, it can be really difficult to identify this kind of new damage. 
  
  For these reasons, we have decided to offer a 6 month warranty that covers ONLY the part of the motherboard we repaired. Going back to our wifi chip repair example. If we fix the wifi chip and then 3 months later the power management system fails, that would not be covered under our warranty since it's a different part of the motherboard.
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